Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Last updated: August 2026
Contact details
MUTI Spinal Flow Ltd is the controller responsible for your personal information.
Business: MUTI Spinal Flow Ltd (registered in Scotland, company number SC890322)
Email: mutispinalflow@gmail.com
ICO registration number: C2012764
What information we collect, use, and why
We collect or use the following information to provide and improve our services for clients:
Names and contact details
Addresses
Gender
Date of birth
Payment details (including card or bank information for transfers and payments)
Health information (such as relevant medical history and health conditions)
We also collect and use the following special category information to provide and improve our services. This information is subject to additional protection due to its sensitive nature:
Health information
Lawful bases and your data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details above.
Our lawful bases for collecting and using your data
Our lawful bases for collecting or using personal information to provide and improve our services for clients are:
Consent - we have permission from you after we gave you all the relevant information. This is the basis on which we collect and use your health information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
Contract - we need to collect and use the information so we can carry out our service to you. All of your data protection rights may apply, except the right to object.
Clients under 18
Some of our clients are under the age of 18. Where a client is under 16, a parent or guardian must accompany them and provide consent. Where a client is aged 16 to 18, we require written consent from a parent or guardian before a session takes place. We handle children’s personal information with the same care as any other client, and a parent or guardian can exercise a child’s data protection rights on their behalf.
Where we get personal information from
Directly from you
How long we keep information
We keep your personal information only for as long as we need it. Our retention periods are:
Client health and treatment records - Retained for 7 years after your last treatment. Where the client was under 18, records are kept until their 25th birthday, or until their 26th birthday if they were 17 at the time of their last treatment.
Client contact and booking records - Retained alongside your health records for the same period, then securely deleted.
Payment and transaction records - Retained for 6 years plus the current tax year, to meet HMRC requirements.
Marketing sign-ups - Retained until you withdraw your consent or unsubscribe.
Enquiries that do not become bookings - Retained for up to 12 months, then deleted.
When information is no longer needed, we delete or securely destroy it.
Who we share information with
Data processors
We use the following organisations to process personal information on our behalf:
Squarespace (website hosting and online booking platform, USA / Ireland) - hosts our website and provides our online booking and appointment scheduling system, storing client contact details and booking information submitted through the site.
Google (email and cloud storage provider, USA / Ireland) - provides our email service and cloud storage; client correspondence and information sent or held by email is stored on their systems.
Others we may share information with
Professional or legal advisors
Emergency services (where necessary to protect someone’s health or safety)
Sharing information outside the UK
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information, or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the details above.
Squarespace
Category of recipient: Website hosting and online booking platform
Country: United States
Transfer mechanism: Addendum to the EU Standard Contractual Clauses (SCCs)Google
Category of recipient: Email and cloud storage provider
Country: United States
Transfer mechanism: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us by email at mutispinalflow@gmail.com.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s contact details
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113